• Drive the development and implementation of destination based office business plans
• Provide inputs and once budget is set monitor Pipeline and Revenue budgets of the zone. Monitor results and initiate corrective action where required.
• Collaborate with Supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline forecasts
• Develop and maintain a strong sales and service culture within the business. Drive Customer Satisfaction by regular monitoring and reporting.
• Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.
• Collaborate with Destination Client Relations Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved
• Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the office
• Drive and guide the offices participation in and execution of global improvement projects where applicable