Counsellor for Ed tech company

SavannaHR

0 - 3 Years   Mumbai Suburbs

Full TimeCustomer Service

Job Description

 We are looking out for an ed-tech company revolutionizing the formal classroom education through a unique and immersive online classroom for every child in India. With our exciting and fun online classes for our students, we are building the experience: cutting edge content like animated videos and interactive games, a personalized platform for homework, tests, challenges, and inspiring teachers.


Responsibilities:

Customer Onboarding: Build an instant connect with new parents and onboard them onto the platform. Record child history, diagnose issues/expectations and integrate Value proposition. 

Learning support: Communicate student progress to parents on a periodic basis, track student learning experience closely, identify students who are struggling and proactively work with parents to guide them to succeed. 

Grievance Redressal: Support, respond or escalate any issues, or red flags to the appropriate team. Communicate resolution to the parents and close the feedback loop. 

Constant Engagement: Engage with parents on a periodic basis to understand their feedback on the learning experience, what is going well, and what can improve; the end goal is to ensure high customer satisfaction and 100% retention. 

Revenue generation: Recommend a company range of product offerings based on customer needs. 

Administrative Tracking: Meticulously log all interactions with parents onto the CRM platform in order to be completely transparent about the status of the parent relationship


Requirements - Knowledge, Skills, and Abilities 

Excellent communication and interpersonal skills 

Empathy to understand the needs of the parent and child 

Ability to diagnose problems and recommend strategies for a child's academic progress 

Highly organized and able to multitask 

Flair for sales, self-driven and proactive nature 

Experience in academic counseling/ any customer-facing role will be an advantage 

Freshers with excellent communication skills and maturity will be considered on a case to case basis. 
 

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