0 - 3 Years Mumbai Suburbs
We are looking out for an ed-tech company revolutionizing the formal classroom education through a unique and immersive online classroom for every child in India. With our exciting and fun online classes for our students, we are building the experience: cutting edge content like animated videos and interactive games, a personalized platform for homework, tests, challenges, and inspiring teachers.
Customer Onboarding: Build an instant connect with new parents and onboard them onto the platform. Record child history, diagnose issues/expectations and integrate Value proposition.
Learning support: Communicate student progress to parents on a periodic basis, track student learning experience closely, identify students who are struggling and proactively work with parents to guide them to succeed.
Grievance Redressal: Support, respond or escalate any issues, or red flags to the appropriate team. Communicate resolution to the parents and close the feedback loop.
Constant Engagement: Engage with parents on a periodic basis to understand their feedback on the learning experience, what is going well, and what can improve; the end goal is to ensure high customer satisfaction and 100% retention.
Revenue generation: Recommend a company range of product offerings based on customer needs.
Administrative Tracking: Meticulously log all interactions with parents onto the CRM platform in order to be completely transparent about the status of the parent relationship
Requirements - Knowledge, Skills, and Abilities
Excellent communication and interpersonal skills
Empathy to understand the needs of the parent and child
Ability to diagnose problems and recommend strategies for a child's academic progress
Highly organized and able to multitask
Flair for sales, self-driven and proactive nature
Experience in academic counseling/ any customer-facing role will be an advantage
Freshers with excellent communication skills and maturity will be considered on a case to case basis.