Operations Manager or Relationship Manager or customer Success India US

SavannaHR

3 - 12 Years   Mumbai

Full TimeCustomer Service

Job Description

Job Summary (Responsibilities and Duties) Be accountable for the entire Relationship Manager of a growing business 

Student/Teacher Representative who is genuinely excited and 

confident to help parents/teacher resolving their queries in a new- to-the-world online platform. He/She should be patient, empathetic, and passionately communicative. 

Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes. 

Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow 

The Relationship Manager will be required to communicate with customers via phone and email. 

Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details 

Contributes to team effort by accomplishing related results as needed. 

Skills and Qualifications 

Excellent communication and interpersonal Skills 

Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp. 

Customer Satisfaction Focus: Ability to listen and active problem- solving skills 

Multi-tasking 

Project management: Remarkable detail orientation for making accurate trackers 

Database management: Quick query response and resolution. Ability to analyse large amounts of data 

Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time. 

Competent time management skills Self-motivated

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