Key Responsibilities:

 Validation of policy holder payouts for both individual and group customers.

 Automation of customer payouts from policy admin system.

 Responsible for computation of manual payments and reconciling with system output for identifying errors and logging defect with IT for closure.

 Extensive data analysis

 Implementation of RPA in existing processes using advanced tools like Power BI, Python.

KRA’s for this position :

1. Timely and accurate computation and disbursement of policy holder payments.

2. Automation of payment processing and bank reconciliation to enhance productivity and minimize the risk.

3. Database and documents management of the process assigned.

4. Sound knowledge of preparing dashboards and publishing MIS to stakeholders.

5. Good with handling customer queries over phone and e-mails.

6. Interdepartmental coordination.