Senior Sales Manager

SavannaHR

2 - 6 Years   Chennai

Full TimeBusiness Development

Job Description

Job Responsibilities

We are looking for an energetic Senior Manager – B2C Sales, who would be the

liaison between our company, and its current and potential customers, working

towards effectively generating sales for our company. You will be responsible for

managing a team that works to close B2C sales over phone/chat/email and to

maintain good customer relationships.

Your team’s roles, some of which you would supervise, and the rest you would be

expected to perform yourself are listed below.

 Develop/Manage Sales/Upselling/Cross-Selling Scripts and Train the team on

these

 Contact potential customers to inform them about a product or service using

scripts, and selling appropriate products to address their pain-points

 Manage the CRM and all outward Sales communications from the team

 Upsell products and services to existing customers

 Handle inbound/outbound Sales conversations through

phone/chat/email/WhatsApp

 Provide product and service information to customers

 Document all call information according to standard operating processes (and

ensure that all team members adhere to the established processes)

 Follow up customer calls where necessary

 Meet daily/weekly/monthly sales targets (both individual and team)

 Manage customer expectations and provide necessary feedback to the

Product and Marketing teams to help improve the product and the outward

communications

 Other duties as assigned

 NOTE: You could be expected to work on Saturdays/Sundays in lieu of one

weekly off. In normal circumstances, yours would be a 6-day week, with your

weekly off on Sundays.

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