Team leader-Inside sales-edutech company


6 - 10 Years   Mumbai

Full TimeBusiness Development

Job Description

A) Recruit, Train, and Coach the Sales Team

  •  Recruit and train to ensure that there is enough strength to handle the sales projections
  • 15 days in advance Provide training, help, and second voice to the sales advisors to help them achieve their targets
  •  Develop rebuttals for the evolving customer queries and train the team members on the same
  • Work with the Training Manager to ensure the success of trainees

B) Set goals and measure/audit performance of each team member

  •  Develop a sales target for each of the team members and explain them the same with deadlines
  •  Measure the daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations
  •  Conduct daily team hurdles to brief the team on the team and individual targets
  •  Motivate team members to meet and exceed targets
  •  Initiate Performance Improvement Plans for regular non-performers and provide training interventions, feedbacks in coordination with the Training Manager
  •  Audit calls, emails to ensure productivity and 100% compliance to processes for each team member
  • C) Prepare Sales Reports and Strategy Recommendations

  • Monitor CRM sales reports and present weekly/biweekly sales reports to management with recommendations
  •  Ensure correctness of data at all times, report daily performance to the Sales Head
  •  Ensure meeting daily/Monthly KPIs - Revenue, conversion%, Average Revenue per User, etc
    D) Keep Informed of New Products and Services
  •  Learn about the benchmark sales practices and implement the same in the organization
  •  Study competition and train the team to handle questions related to competition
  •  Learn about related news, products, services to ensure that the sales advisors evolve with the evolving customer requirements
  •  Provide feedback to the organization on product improvements changes to suit the market requirements 

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