KRA – Team Lead – Recruitment and account management

Client Satisfaction – ensuring that clients are satisfied with our services. We can record their
feedback and do time to time interactions to ensure that.
Maintaining Strong relationship, through effective communication, understanding their needs and
providing personalized support
Maximize the revenue from the clients which you are working on. Identifying additional
opportunities and offer our services
Client retention, ensuring adherence to the process, resolving issues and addressing concerns.
Identifying and acquiring new client and expanding our client base
Timely delivery of services and as per the agreement
Collaborating with the team, for smooth process and quality delivery
Ensuring proper quality by checking resumes before processing it to the client.
Profitability – Maintaining profit by managing cost and optimizing resources
Candidates resume quality check, has to be done on daily basis before processing it to client
Negotiating with candidates in final stage on behalf of your team
Handling- contract , payment against invoice etc