Role Overview:

The Center Manager will be responsible for managing the day-to-day operations of the learning center. This includes overseeing admissions, managing staff, ensuring high-quality student experience, and maintaining academic and operational efficiency. You will be the face of the center and play a pivotal role in its growth and reputation.

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Key Responsibilities:

Operations & Administration

Ensure smooth daily functioning of the center, including infrastructure, supplies, and staff management.

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Monitor student attendance, class schedules, and operational checklists.

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Coordinate with internal teams (academic, marketing, finance, HR) for center requirements.

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Sales & Admissions

Manage the end-to-end admissions process: inquiries, counseling, conversions, and enrollment.

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Track center-level sales targets and lead conversion ratios.

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Engage with parents and students to address concerns and enhance satisfaction.

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Team Management

Lead a team of counselors, front-desk executives, and support staff.

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Ensure all team members follow SOPs and deliver consistent performance.

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Conduct regular reviews, training sessions, and staff motivation activities.

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Academic Coordination

Liaise with faculty and academic teams to ensure timely and effective content delivery.

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Maintain discipline and ensure an optimal classroom environment.

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Organize student assessments, doubt-clearing sessions, and progress reviews.

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Student Experience & Engagement

Create a welcoming and professional environment for students and parents.

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Handle escalations and feedback with empathy and resolution focus.

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Organize events, PTMs, and performance reviews to enhance engagement.

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Required Qualifications & Skills:

Graduate/Postgraduate with 4–8 years of experience in center management, operations, or business administration (preferably in the education or service industry).

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Strong leadership and interpersonal skills.

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Proven ability to manage teams and deliver operational excellence.

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Sales-driven mindset with experience in managing admissions/enrollments.

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High level of ownership, customer service orientation, and problem-solving ability.

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Proficiency in MS Office and CRM tools.