About NIIT Ltd.
NIIT is a leading Skills and Talent Development Corporation that is building a manpower
pool for global industry requirements. NIIT's Career Education Business delivers a diverse
range of learning and talent development programs to millions of individual and corporate
learners in areas including Banking, Finance & Insurance, Retail Sales Enablement,
Management Education, Multi-Sectorial Vocational Skills, Digital Media Marketing, and
programs in digital transformation technologies. This focuses on providing employability
skills to learners along with value-added courses.
Job Responsibilities
1. Overall responsible for driving and achieving the business goals of the Experience
Centre, including:
a. Registrations
b. Expense management
1. Responsible for Customer Satisfaction (measured through CSS & NPS) and managing
customer feedback.
2. Responsible for planning and executing Below The Line (BTL) activities in the defined
territory to generate leads and increase footfall.
3. Organizing and conducting seminars inside colleges/community centers.
4. Providing ongoing training and support to the team.
5. Responsible for planning shift timings/rosters for the team and overall team
management.
6. Coordinating floor management to enhance customer experience.
7. Implementing innovative strategies to increase conversions.
8. Handling difficult customers as the second level of support.
9. Reviewing and monitoring lead follow-ups, closure of leads, and dispositions by the
team.
10. Leading the team effectively.
11. Coordinating with the commercial team for the upkeep of the center's infrastructure.
12. Ensuring timely reporting of data, management information systems (MIS), and
accounts.
13. Ensuring timely deposit of collections in the bank as per standard operating procedures
(SOP).
14. Managing imprest funds effectively