Job Title: Head – Quick Commerce

Location: Gurgaon

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Role Summary

The Head of Quick Commerce will lead strategic initiatives in the rapidly evolving Q-commerce space. This role is key to driving profitable growth, increasing brand visibility, and building a strong presence across digital platforms. The incumbent will manage the P&L for the Q-commerce channel, develop innovative digital strategies, and ensure seamless customer experiences. Core responsibilities include JBP creation, product selection, pricing, supply chain coordination, inventory management, last-mile logistics, and customer service — all while delivering on fast-paced turnaround promises.

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Key Responsibilities

Strategic Leadership & Growth

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Define and implement a comprehensive Q-commerce strategy aligned with business goals.

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Drive expansion across platforms like Blinkit, Zepto, Instamart, etc.

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Explore new market opportunities to scale operations and grow market share.

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Revenue & Brand Development

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Drive revenue through targeted digital campaigns and partnerships.

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Use data and consumer insights to strengthen brand salience.

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Ensure brand consistency across all Q-commerce channels.

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Customer Experience & Digital Transformation

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Optimize customer journeys across platforms for a seamless experience.

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Collaborate with IT, product, and marketing teams for digital initiatives.

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Foster a culture of innovation and agility across teams.

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Operational Excellence & Innovation

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Adopt industry best practices and Q-commerce tools to streamline operations.

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Track KPIs and implement improvements to boost performance.

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Lead efficiency initiatives to control operational costs.

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Marketing & Channel Strategy

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Execute marketing plans to drive acquisition and retention.

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Build an efficient and scalable distribution network across digital channels.

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Launch campaigns targeting urban and millennial consumers.

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Product & Data-Driven Decisions

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Work with product teams to turn insights into actionable features.

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Analyze data to uncover trends, gaps, and opportunities.

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Ensure continuous feedback from customer insights to product development.

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Experience & Qualifications

8+ years in e-commerce, digital strategy, or FMCG; 3+ years in a Q-commerce leadership role.

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Proven P&L ownership and track record of driving digital revenue growth.

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Experience in launching and scaling digital services or products.

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Strong strategic and analytical skills with a self-starter mindset.

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Excellent communication and presentation abilities.

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Capable of handling multiple projects in a fast-moving environment.

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Creative, customer-centric, and innovative thinker.

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Collaborative leadership style with the ability to motivate cross-functional teams.

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