The IT In-Charge is responsible for overseeing the organization’s IT infrastructure, ensuring seamless operations of systems, and driving technological improvements. This role requires a proactive individual with technical expertise and strong problem-solving skills to support business operations effectively.

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Key Responsibilities

IT Infrastructure Management:

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Manage and maintain hardware, software, and network systems.

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Ensure the security and integrity of all IT systems and data.

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Oversee server and database administration.

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Troubleshooting and Support:

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Provide technical support to staff, resolving hardware and software issues promptly.

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Conduct system diagnostics and resolve network problems.

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Maintain detailed logs of issues and resolutions.

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Technology Planning and Implementation:

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Evaluate and recommend new technologies to improve business processes.

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Plan and execute system upgrades and migrations with minimal disruption.

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Manage IT projects, including timelines, budgets, and resource allocation.

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Cybersecurity and Compliance:

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Implement and monitor cybersecurity measures to protect against threats.

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Ensure compliance with relevant regulations and best practices.

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Conduct regular security audits and disaster recovery drills.

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Vendor and Asset Management:

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Coordinate with IT vendors and service providers for hardware/software procurement and maintenance.

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Maintain an updated inventory of IT assets and ensure their optimal usage.

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Team Collaboration and Training:

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Train staff on IT systems, tools, and cybersecurity protocols.

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Collaborate with other departments to address their IT needs.

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Qualifications and Skills

Bachelor’s degree in Computer Science, Information Technology, or related field.

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Proven experience in IT management or similar roles.

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Strong knowledge of IT systems, networks, and security protocols.

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Proficiency in [mention specific tools or software relevant to the organization, e.g., Windows Server, Linux, ERP systems].

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Excellent problem-solving and analytical skills.

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Strong communication and interpersonal skills.

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Ability to manage multiple tasks and prioritize effectively.

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Preferred Qualifications

Certification in [e.g., CCNA, ITIL, Microsoft Certified Professional, etc.].

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Experience in [industry-specific IT requirements, if applicable].

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Key Performance Indicators (KPIs):

Uptime and performance of IT systems.

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Resolution time for technical issues.

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Security audit results and compliance scores.

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Budget adherence for IT projects.