Position Overview

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We are looking for a Store Manager to take full ownership of a high-volume restaurant outlet. The role requires hands-on leadership in daily store operations, staff management, customer service, and cost optimization. The ideal candidate will bring a strong background in hospitality operations with the ability to maintain service excellence, team motivation, and profitability.

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Key Responsibilities

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Store Operations & Service Quality

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Oversee end-to-end operations of the outlet, ensuring smooth day-to-day running.

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Maintain brand standards in service, food quality, hygiene, and safety.

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Handle escalations and resolve customer concerns quickly, ensuring high satisfaction.

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Team Leadership & Training

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Lead a team of staff including kitchen, service, and support functions.

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Train, mentor, and motivate team members to deliver consistent performance.

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Create staff schedules and assign responsibilities for efficient manpower utilization.

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Sales & Profitability

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Drive store-level sales through upselling, promotions, and customer engagement initiatives.

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Monitor daily revenue, control food & beverage costs, and manage wastage.

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Ensure the outlet meets its budgeted sales and profitability targets.

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Inventory & Compliance

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Monitor stock levels, place timely orders, and coordinate with vendors.

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Conduct regular checks to ensure food safety, cleanliness, and regulatory compliance.

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Maintain store documentation, licenses, and reporting as per company policies.

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Customer Engagement

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Create a welcoming and engaging environment for guests.

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Regularly gather feedback and implement improvements in service delivery.

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Build repeat business through consistent service and relationship management.

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Key Requirements

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Diploma/Degree in Hotel Management / Hospitality.

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8–12 years of experience in restaurant / hospitality operations.

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Strong people management skills with experience in leading 20–40 staff.

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Hands-on experience in P&L basics, inventory management, and compliance.

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Excellent communication, leadership, and customer service skills.